Customers will get delivery status of their posts or parcels on their
mobile phones or can track status online.— PHOTO: M.A. SRIRAM
CUSTOMERS CAN AVAIL THEMSELVES OF ANY SERVICE FROM ANY COUNTER
Mysuru is all set to become the first postal division in the country to
adopt a common system for various postal services, integrating all
software solutions introduced under a core banking network.
From Thursday, customers need not wait at a particular counter for a
particular service, as every counter will be able to provide all the
services available at the post office.
A team of professionals from Tata Consultancy Services (TCS) on
Wednesday took up the task of integrating the solutions into a common
system. Postal services across the division, covering 65 post offices
and 202 branches, remained suspended to facilitate the work.
The team, with the support from the Department of Posts, spent over six months to accomplish the task.
Shivaiah, Senior Superintendent of Post Offices, Mysuru division told
The Hindu that Mysuru was selected for the pilot project considering
previous ‘models’ successfully introduced here, for improving customer
service.
“The integration work is underway and the common system will be ready
for operations from Thursday. With this, Mysuru division will become the
first postal division in the country to introduce this improved
service,” he said.
Barring Nanjangud and T. Narsipur (which are part of Chamarajnagar
postal division), the remaining taluks in the district – Mysuru city,
Mysuru taluk, K R Nagar, H D Kote, Periyapatna, and Hunsur – come under
Mysuru division.
Mr. Shivaiah said software had been developed for various services such
as postal life insurance, postal savings account, recurring deposits and
so on. Recently, core banking system had been introduced for the
convenience of customers.
The officer said customers sometimes had to wait for their turn to avail
services at a particular counter even though the next counter was free.
However, with the integration of various software solutions and
bringing them under a unified system, customers can avail any postal
service from any counter, he explained.
Importantly, customers will get delivery status of their posts or
parcels on their mobile phones or can track status online. All data will
be stored at the central server in Mumbai.
After the integration of software solutions, the company professionals
would provide post-implementation service, assisting the employees to
trouble shoot any problem, Mr. Shivaiah added.
Mysuru division can become a model for other postal divisions across the
country for replicating the common customer service system in the
coming months.
Mysuru division will become the first postal division in the country to introduce this improved service.
Source : http://www.thehindu.com/
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