Friday, May 01, 2020
Friday, May 11, 2018
What is the Role of GDS and Postmen in IPPB
Following ae the roles of GDS and Postmen in becoming agents of Financial Inclusion through IPBB
✓ IPPB will provide doorstep banking services to all its customers who have registered for the same during onboarding process through its wide network of Postmen and Grameen Dak Sevaks.
✓ Since the doorstep banking will be carried out through Aadhaar authorization, this facility will be provided only to those customers who have opened their accounts through eKYC and have a registered mobile number.
✓ Doorstep banking will be a completely paper- less process and the entire transaction flow will be done using the agent’s device.
✓ GDS/Postman are already working as financial service provider as part of DoP
✓ There are many similarities between DoP financial products & IPPB products like
Saving account, Remittance
✓ GDS have an earmarked catchment area to get the customers
✓ They know almost everyone in their catchment area & vice versa
✓ GDS know complete information of types of customer available in his/her area
Main role of GDS / Postman to provide Doorstep Banking Services as a business correspondent for IPPB.
Door Step Banking Services
• To whom?
• Only for e-KYC Customers
• Who have registered mobile number • What?
• Customer Onboarding (Account Opening)
• Financial Transactions
• Non-Financial Transactions
• Customer Servicing
Role of Postmen / GDS in detail
1. Customer Onboarding
✓ Understand who are your target customer
✓ Aware e-KYC process
✓ Understand the customer‘s need & accordingly proposes the product
✓ Onboarding process through Mobile Phone
✓ Feeding the necessary information of customer in the Mobile Phone
2. Facilitating Transaction
✓ Postmen and Grameen Dak Sevaks must persuade & guide the customer to do regular transactions with IPPB.
✓ The incentive for GDS lies in processing of various transactions done by the customers both at doorstep & self mode.
✓ The details of incentive structure have been covered separately in this manual for the benefit of the participants.
3. Financial Transaction
✓ Cash Deposit
✓ Cash Withdrawal
✓ Remittances – NEFT, IMPS, AEPS & Others)
✓ Bill Payment & Recharges
4. Non-Financial Transaction
✓ Information related to POSB
✓ Balance Inquiry
✓ Mini Statement
✓ Update PAN and nominee details
✓ Seeding AADHAR
✓ Add/ Modify / Delete Standing Instructions
✓ Issuance of QR Card
✓ Generation of Green PIN
✓ Complaint Lodgment ✓ Account Closure Request
5. Selling and Servicing Third Party Products
✓ DoP Products
▪ POSB
▪ Other Savings Schemes
o Investment Products
▪ Insurance Products - Life Insurance and General Insurance
▪ Postal Life Insurance o General Insurance
▪ Investments Products
▪ Mutual Funds
✓ Loans Products
▪ Loans from Partner Bank
6. Daily Reporting
✓ Reconcile the cash Given out or Received on behalf of IPPB by DoP
✓ At the end of the day Agent App will provide the list of all debit and credit transactions and the net cash balance will be displayed automatically for the reconciliation of cash.
✓ GDS / Postmen will need to simply hand over the cash & any other deliverables at the end of the day to respective DoP officials. ✓ GDS / Postmen can approach the TM/TO for any kind of help.
7. Self Upgradation
✓ Check yourself what you know and what you want to learn
✓ Approach to DoP Officials and TM/TO from IPPB in case you face any difficulty
✓ Show eagerness to learn new information received from DoP or IPPB
✓ Knowledge helps you to offer IPPB products & services which gets you more
satisfaction and incentives
8. Financial Education to Customers (Spreading Awareness)
✓ Financial literacy & Customer education is primary role of GDS / Postmen
✓ Conducting financial literacy camps in villages & other areas where it is required most with the help of TM/TO
✓ Facilitate Banking Services at the doorstep through assisted mobile banking ✓ Basic concepts of financial planning
9. Incentive & Rewards
✓ Each GDS/Postman/Postal Assistants need to have an account with IPPB to get the incentive credit. The GDS/Postman can check the accumulated incentive in the Smart Phone at the end of the day.
✓ The pay out of incentive into the agent’s accounts will happen at a pre-defined frequency (currently planned as a monthly pay out).
✓ Commission and incentive paid to the DoP and front-line staff is directly linked to the revenues generated through the IPPB transactions
✓ Incentives to be paid for each revenue generating activity facilitated by DoP
✓ Additional incentives to be given under target-based schemes
✓ Account opening o For facilitating opening account of merchants
✓ Revenue from Transactions (Bill Payments, Remittances, Cash Withdrawal/
Deposit) o Transactions performed at door step or at access points (counters) and for payments such as bill payments, remittances, cash withdrawal etc.
✓ Revenue from Third party products o For cross-selling and distributing third party products such as loans, insurance, mutual funds etc.
What is the Role of Postal Assistant in IPPB
What is the Role of Postal Assistant in IPPB
Following are the various roles of Postal Assistants after IPPB started its business in Post Offices across the country.
✓ IPPB will provide banking services at counters of HO/SO of DOP through postal assistants along with doorstep banking through GDS/Postman
✓ Postal assistants will be using Finacle to deliver the services which they are already well versed with
✓ PAs will be opening accounts of customers through AADHAAR & other KYC Documents
✓ PAs will be servicing both the customer those which are onboarded through e-KYC and non e-KYC (Counters which are co-located with IPPB Branch)
✓ Postal assistants to convince the walk-in customers who are visiting DoP counters for postal or mail services towards starting relationship with IPPB.
✓ Postal assistants are already working in CBS-Finacle and they will be using the same platform to serve the IPPB customers
✓ There are many similarities between DoP financial products & IPPB products like
Saving account, Remittance
Role of Postal Assistant in IPPB
Main role of Postal Assistant to provide Banking Services at DoP Counters as a business correspondent for IPPB.
Door Step Banking Services
Banking Services at Counters
✓ To whom?
o Only for e-KYC Customers o Who have registered mobile number ✓ What?
o Customer Onboarding (Account
Opening) o Financial Transactions o Non-Financial Transactions o Customer Servicing
✓ To whom?
o For e-KYC & non e-KYC Customers (counters co-located with IPPB Branch) ✓ What?
o Customer Onboarding (Account
Opening) o Financial Transactions o Non-Financial Transactions
Customer Servicing
1. Customer Onboarding
✓ Understand who are your target customer
✓ Aware e-KYC & non e-KYC process
✓ Understand the customer‘s need & accordingly proposes the product
✓ Onboarding process through Finacle
✓ Feeding the necessary information of customer in Finacle
2. Facilitating Transaction
✓ Postal assistants will facilitate customer transactions from dedicated & shared counters of HO/SO
✓ The incentive for PAs lies in processing of various transactions done by the customers both at counter & self-mode.
✓ The details of incentive structure have been covered separately in this manual for the benefit of the participants.
3. Financial Transaction
✓ Cash Deposit
✓ Cash Withdrawal
✓ Remittances – NEFT, IMPS, AEPS & Others)
✓ Bill Payment & Recharges
4. Non-Financial Transaction
✓ Information related to POSB
✓ Balance Inquiry
✓ Mini Statement
✓ Update PAN and nominee details
✓ Seeding AADHAR
✓ Add/ Modify / Delete Standing Instructions
✓ Issuance of QR Card
✓ Generation of Green PIN
✓ Complaint Lodgment ✓ Account Closure Request
5. Selling and Servicing Third Party Products
✓ DoP Products
▪ POSB
▪ Other Savings Schemes o Investment Products
▪ Insurance Products - Life Insurance and General Insurance ▪Postal Life Insurance
o General Insurance
▪ Investments Products
▪ Mutual Funds
✓ Loans Products
▪ Loans from Partner Bank
6. Daily Reporting
✓ Reconcile the cash Given out or Received on behalf of IPPB by DoP
✓ At the end of the day Finacle will provide the list of all debit and credit transactions and the net cash balance will be displayed automatically for the reconciliation of cash.
✓ Postal Assistants will need to reconcile the cash at the end of the day and hand over the cash & any other deliverables at the end of the day to respective DoP officials.
7. Self Upgradation
✓ Check yourself what you know and what you want to learn
✓ Approach to DoP Officials and TM/TO from IPPB in case you face any difficulty
✓ Show eagerness to learn new information received from DoP or IPPB
✓ Knowledge helps you to offer IPPB products & services which gets you more
satisfaction and incentives
8. Financial Education to Customers (Spreading Awareness)
✓ Financial literacy & Customer education is a prime element of financial Inclusion
✓ Try inculcating financial awareness among the customers visiting the counter at
HO/SO
9. Incentive & Rewards
✓ Each Postal Assistants need to have an account with IPPB to get the incentive credit. The Postal Assistants can check the accumulated incentive in Finacle at the end of the day.
✓ The pay out of incentive into the agent’s accounts will happen at a pre-defined frequency (currently planned as a monthly pay out).
✓ Commission and incentive paid to the DoP and front-line staff is directly linked to the revenues generated through the IPPB transactions
✓ Incentives to be paid for each revenue generating activity facilitated by DoP
✓ Additional incentives to be given under target-based schemes
✓ For facilitating opening account of merchants
Special Allowance to Accountants of PO & RMS in Department of Posts
f.No.6-7/2017-PAP(Pt) Ministry of Communications dated 27.04.2018
SUB : SPECIAL ALLOWANCE TO ACCOUNTANTS OF PO & RMS IN DEPARTMENT OF POSTS
I am directed ti refer to t he subject cited above. In this context this directorate has received various references from the circles and from the Service Unions regarding continuance of Special Allowance to Accountants of PO & RMS in the Department of Posts.
The matter was referred to Ministry of Finance, Department of Expenditure. It is informed that continuation/enhancement of special allowance to PO & RMS Accountants in Department of Posts has not been agreed to, as Special Allowance to PO & RMS Accountants was discontinued w.e.f 01.07.2017
Sunday, April 22, 2018
Circle Union writes to PMG, Berhampur on violation of CCS (RSA) Rules, 1993 and Directorate guidelines in collection of letters of authorization by SPOs, Aska Division.
No. P3NFPEOdisha / Aska Dn. – 05 / 2018
Dated at Bhubaneswar the 18th April, 2018
To
The Postmaster General
Berhampur Region
Berhampur – 760 001
Sub: Violation of CCS (RSA) Rules, 1993 and Directorate guidelines in collection of letters of authorization by SPOs, Aska Division.
Respected Sir,
We are enclosing here with the copy of letter No. B/G-52/Misc(Vfn)/Ch.V, dated 16.04.2018 issued by SPOs, Aska Division to the Divisional Secretaries of all Unions/Associations of Aska Division with instruction to submit the membership verification form containing the signature of the SPOs, Aska Division which completely violates the CCS(RSA) Rules, 1993.
In this context, we would like to intimate that only during re-verification process conducted in every 5 years by the Department, the Specimen Letter of Authorization containing the signature of the Director (SR & Legal), Dak Bhawan, New Delhi are submitted as per the instruction of the Directorate. There is no such provision for submission of the annual membership verification forms (Letters of Authorization) containing any officer’s signature. Only the proforma Letters of Authorization collected from the new members by the respective Divisional Secretaries are to be submitted every year on or before 30th April.
As clarified vide Directorate letter No. 18/03/2011-SR, dated 28.07.2011 the signature of the Director (SR & Legal), Dak Bhawan has no relevance in regard to letters of authorization which may be used for change of option or for seeking new membership in the month of April every year. All the letters of authorization whether bearing the signature of the Director (SR & Legal) or not applied during the month of April may be considered as per the standing instructions.
In no way, the Divisional Head is empowered to circulate the letter of authorization containing his signature.
As such, circulation of the proforma letter of authorization by the SPOs, Aska Division containing his signature not only violates CCS(RSA) Rules, 1993 and Directorate guidelines issued vide letter No. 18/03/2011-SR, dated 28.07.2011, but a clear encroachment on the power and authority of Director (SR & Legal), Dak Bhawan which is not at all appreciable.
Hence, we would like to request you to kindly guide the SPOs, Aska Division to withdraw the above Letter of Authorization circulated by him immediately allowing the Divisional Secretaries to submit only the proforma Letter of Authorization as per Directorate guidelines issued vide letter No. 18/03/2011-SR, dated 28.07.2011.
The issue may kindly be considered with every priority since only 9 working days are left in April.
Awaiting an early response, Sir.
With regards.
Attached : As above
Yours faithfully,
(B SAMAL)
Circle Secretary
Copy for kind information and necessary action to:
1. The Chief Postmaster General, Odisha Circle, Bhubaneswar – 751 001.
2. The SPOs, Aska Division, Aska.
3. The Divisional Secretary, AIPEU, Group-C, Aska Division Aska.
(B SAMAL)
Circle Secretary
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